Privacy Policy

Effective Date: March 2026

1. Information We Collect

Account Information: Email address, business name, phone number, and location when you create an account.

Payment Credentials: M-Pesa API credentials (if provided) are encrypted before storage. These are only decrypted server-side for payment processing and are never exposed to any frontend.

Customer Data: Names, phone numbers, and order details of your shop's customers, stored with strict data isolation per shop.

2. How We Use Your Information

We use your information to provide and improve the Platform, process orders, send notifications, and generate AI content for your shop. We do not sell your data to third parties.

3. Data Security

We implement industry-standard security measures including encryption for sensitive credentials, database-level data isolation between shops, and HTTPS for all data in transit.

4. Data Isolation

Each seller's data is strictly separated at the database level. No seller can access another seller's data, products, orders, or customer information.

5. Third-Party Services

We use third-party services for infrastructure, AI content generation, hosting, and payment processing (via Safaricom M-Pesa using the seller's own credentials). We only share the minimum data necessary with these providers.

6. Payment Data

NodeCart does not process, collect, or store customer payment information. All payments flow directly between customers and sellers through M-Pesa. We only store encrypted API credentials that sellers voluntarily provide.

7. Your Rights

You have the right to access, update, or delete your personal data. You can update your information in your dashboard settings or contact us to request data deletion.

8. Data Retention

We retain your data for as long as your account is active. Upon account deletion, we remove your data within 30 days, except where required by law.

9. Changes to This Policy

We may update this policy from time to time. We will notify you of significant changes via email.

10. Contact

Questions about privacy? Contact us at support@nodecart.co.ke.